Free Assessment: 123 IT Facilities Management Things You Should Know

What is involved in IT Facilities Management

Find out what the related areas are that IT Facilities Management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a IT Facilities Management thinking-frame.

How far is your company on its IT Facilities Management journey?

Take this short survey to gauge your organization’s progress toward IT Facilities Management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which IT Facilities Management related domains to cover and 123 essential critical questions to check off in that domain.

The following domains are covered:

IT Facilities Management, Facility management, AM/FM/GIS, Activity Based Working, Activity relationship chart, British Institute of Facilities Management, Building information modeling, Business continuity, Computerized maintenance management system, Cost reduction, Environmental stewardship, FMA Australia, Global Facility Management Association, Human factor, Human resources, Information and communications technology, Interdisciplinary, International Facility Management Association, International Organization for Standardization, Interserve, Janitor, National Diet Library, Physical plant, Project management, Property management, Real estate:

IT Facilities Management Critical Criteria:

Rank IT Facilities Management decisions and drive action.

– In what ways are IT Facilities Management vendors and us interacting to ensure safe and effective use?

– How do we manage IT Facilities Management Knowledge Management (KM)?

– Are accountability and ownership for IT Facilities Management clearly defined?

Facility management Critical Criteria:

Substantiate Facility management adoptions and summarize a clear Facility management focus.

– What vendors make products that address the IT Facilities Management needs?

– What are the business goals IT Facilities Management is aiming to achieve?

– What are the short and long-term IT Facilities Management goals?

AM/FM/GIS Critical Criteria:

Understand AM/FM/GIS issues and stake your claim.

– Are assumptions made in IT Facilities Management stated explicitly?

– Is Supporting IT Facilities Management documentation required?

– Is the scope of IT Facilities Management defined?

Activity Based Working Critical Criteria:

Scrutinze Activity Based Working failures and forecast involvement of future Activity Based Working projects in development.

– Are there any disadvantages to implementing IT Facilities Management? There might be some that are less obvious?

– What business benefits will IT Facilities Management goals deliver if achieved?

Activity relationship chart Critical Criteria:

Add value to Activity relationship chart projects and clarify ways to gain access to competitive Activity relationship chart services.

– What is the source of the strategies for IT Facilities Management strengthening and reform?

– Is IT Facilities Management dependent on the successful delivery of a current project?

– What potential environmental factors impact the IT Facilities Management effort?

British Institute of Facilities Management Critical Criteria:

Deduce British Institute of Facilities Management governance and find out what it really means.

– In the case of a IT Facilities Management project, the criteria for the audit derive from implementation objectives. an audit of a IT Facilities Management project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any IT Facilities Management project is implemented as planned, and is it working?

– Do you monitor the effectiveness of your IT Facilities Management activities?

Building information modeling Critical Criteria:

Merge Building information modeling governance and know what your objective is.

– Think about the functions involved in your IT Facilities Management project. what processes flow from these functions?

– What are your most important goals for the strategic IT Facilities Management objectives?

– How much does IT Facilities Management help?

Business continuity Critical Criteria:

Closely inspect Business continuity management and balance specific methods for improving Business continuity results.

– Who will be responsible for leading the various bcp teams (e.g., crisis/emergency, recovery, technology, communications, facilities, Human Resources, business units and processes, Customer Service)?

– We should have adequate and well-tested disaster recovery and business resumption plans for all major systems and have remote facilities to limit the effect of disruptive events. Do we comply?

– Has specific responsibility been assigned for the execution of business continuity and disaster recovery plans (either within or outside of the information security function)?

– Do you have a written business continuity/disaster recovery plan that includes procedures to be followed in the event of a disruptive computer incident?

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– Does our business continuity and/or disaster recovery plan (bcp/drp) address the timely recovery of its it functions in the event of a disaster?

– Do our business continuity andor disaster recovery plan (bcp/drp) address the timely recovery of our it functions in the event of a disaster?

– What programs/projects/departments/groups have some or all responsibility for business continuity/Risk Management/organizational resilience?

– Will IT Facilities Management have an impact on current business continuity, disaster recovery processes and/or infrastructure?

– Which data center management activity involves eliminating single points of failure to ensure business continuity?

– Who will be responsible for deciding whether IT Facilities Management goes ahead or not after the initial investigations?

– What is the role of digital document management in business continuity planning management?

– What is the purpose of IT Facilities Management in relation to the mission?

– How do we Identify specific IT Facilities Management investment and emerging trends?

– Is the crisis management team comprised of members from Human Resources?

– Has business continuity been considered for this eventuality?

– Do you have any DR/business continuity plans in place?

– Do you have a tested IT disaster recovery plan?

Computerized maintenance management system Critical Criteria:

Study Computerized maintenance management system tasks and finalize the present value of growth of Computerized maintenance management system.

– What management system can we use to leverage the IT Facilities Management experience, ideas, and concerns of the people closest to the work to be done?

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding IT Facilities Management?

– How do we make it meaningful in connecting IT Facilities Management with what users do day-to-day?

Cost reduction Critical Criteria:

Confer re Cost reduction engagements and find the essential reading for Cost reduction researchers.

– In addition, CSPs are often challenged to reduce their overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– We are are often challenged to reduce our overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

– What is your spending on genuine new products versus product renewals (improvements and replacements), or product extensions, or product maintenance, or cost reductions and process improvements?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to IT Facilities Management?

– Can low gross margin % products be improved by price increases or cost reductions?

Environmental stewardship Critical Criteria:

Check Environmental stewardship outcomes and gather Environmental stewardship models .

FMA Australia Critical Criteria:

Guard FMA Australia governance and explore and align the progress in FMA Australia.

– What prevents me from making the changes I know will make me a more effective IT Facilities Management leader?

– Is there a IT Facilities Management Communication plan covering who needs to get what information when?

Global Facility Management Association Critical Criteria:

Incorporate Global Facility Management Association leadership and find the ideas you already have.

– What are your results for key measures or indicators of the accomplishment of your IT Facilities Management strategy and action plans, including building and strengthening core competencies?

– What are the key elements of your IT Facilities Management performance improvement system, including your evaluation, organizational learning, and innovation processes?

– At what point will vulnerability assessments be performed once IT Facilities Management is put into production (e.g., ongoing Risk Management after implementation)?

Human factor Critical Criteria:

Have a meeting on Human factor quality and report on the economics of relationships managing Human factor and constraints.

– Were adequate human factors considered in the design of the equipment?

– Do we all define IT Facilities Management in the same way?

– What will drive IT Facilities Management change?

Human resources Critical Criteria:

Use past Human resources leadership and innovate what needs to be done with Human resources.

– Does the information security function actively engage with other critical functions, such as it, Human Resources, legal, and the privacy officer, to develop and enforce compliance with information security and privacy policies and practices?

– Should pay levels and differences reflect the earnings of colleagues in the country of the facility, or earnings at the company headquarters?

– what is to keep those with access to some of an individuals personal data from browsing through other parts of it for other reasons?

– Are there cases when the company may collect, use and disclose personal data without consent or accommodation?

– Should pay levels and differences reflect what workers are used to in their own countries?

– What are strategies that we can undertake to reduce job fatigue and reduced productivity?

– To satisfy our customers and stakeholders, what financial objectives must we accomplish?

– Is business intelligence set to play a key role in the future of human resources?

– What problems have you encountered with the department or staff member?

– Can you think of other ways to reduce the costs of managing employees?

– What decisions can you envision making with this type of information?

– What will be your Human Resources needs for the first year?

– Does the company retain personal data indefinitely?

– Why study Human Resources management (hrm)?

– In what areas do you feel we can improve?

– Why are IT Facilities Management skills important?

– How do we engage the stakeholders?

– What is harassment?

Information and communications technology Critical Criteria:

Give examples of Information and communications technology engagements and find answers.

– Have you identified your IT Facilities Management key performance indicators?

Interdisciplinary Critical Criteria:

Air ideas re Interdisciplinary engagements and sort Interdisciplinary activities.

– What tools do you use once you have decided on a IT Facilities Management strategy and more importantly how do you choose?

– Interdisciplinary review of proposed change complete?

– How to deal with IT Facilities Management Changes?

– How can we improve IT Facilities Management?

International Facility Management Association Critical Criteria:

Judge International Facility Management Association governance and report on setting up International Facility Management Association without losing ground.

– Does IT Facilities Management create potential expectations in other areas that need to be recognized and considered?

– Which individuals, teams or departments will be involved in IT Facilities Management?

– Are there IT Facilities Management problems defined?

International Organization for Standardization Critical Criteria:

Analyze International Organization for Standardization leadership and research ways can we become the International Organization for Standardization company that would put us out of business.

– Does IT Facilities Management include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– Who are the people involved in developing and implementing IT Facilities Management?

– What about IT Facilities Management Analysis of results?

Interserve Critical Criteria:

Drive Interserve planning and optimize Interserve leadership as a key to advancement.

– Think about the people you identified for your IT Facilities Management project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– What are all of our IT Facilities Management domains and what do they do?

– What is Effective IT Facilities Management?

Janitor Critical Criteria:

Focus on Janitor visions and handle a jump-start course to Janitor.

– What are our IT Facilities Management Processes?

National Diet Library Critical Criteria:

Think carefully about National Diet Library leadership and drive action.

– How do you determine the key elements that affect IT Facilities Management workforce satisfaction? how are these elements determined for different workforce groups and segments?

– Is there any existing IT Facilities Management governance structure?

– What are the long-term IT Facilities Management goals?

Physical plant Critical Criteria:

Cut a stake in Physical plant tasks and assess and formulate effective operational and Physical plant strategies.

– When considering our organizational capability to make desired changes, do we ask the following questions: are the staffing level, funding, and physical plant potential assets or deterrents, and to what degree?

– How do we Improve IT Facilities Management service perception, and satisfaction?

Project management Critical Criteria:

Confer over Project management visions and balance specific methods for improving Project management results.

– How can a company arrange a new project if the management does not know when they will finish the current projects and when the employees will be free to take on a new project?

– How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?

– Can we say that the traditional project team is not self-organized, no matter how complex the project is, and what level of team we are discussing?

– How much effort and investment in time and resources will be required to develop new tools, templates and processes?

– What additional schedule (and cost) would be required if they continued at historical or any other lower burn rates?

– How can an agile project manager balance team level autonomy and individual level autonomy in agile software teams?

– How could a new product or service be developed in this century without Agile Project Management?

– How are agile principles being applied in large projects and multi-site projects?

– Does implementation of project management require a culture change?

– Why would anyone want to discard the benefits of collocated teams?

– Operationally, what does project management integration mean?

– What is the role of Project Management Body of Knowledge?

– Are there separate sub-systems that have to communicate?

– What is an economic aspect of Project Management?

– What is the meaning of success in this context?

– What project management certifications do you hold?

– How does cost of change affect software?

– Agile Management an oxymoron?

– What is Project Management?

Property management Critical Criteria:

Design Property management governance and oversee Property management management by competencies.

– Is an asset management process(es) in place to inventory and manage this new asset (investment) from a property management perspective, to provide Configuration Management support, and to monitor system performance?

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these IT Facilities Management processes?

– What is our IT Facilities Management Strategy?

Real estate Critical Criteria:

Devise Real estate adoptions and overcome Real estate skills and management ineffectiveness.

– Where do ideas that reach policy makers and planners as proposals for IT Facilities Management strengthening and reform actually originate?

– What are specific IT Facilities Management Rules to follow?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the IT Facilities Management Self Assessment:

Author: Gerard Blokdijk

CEO at The Art of Service |

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Facility management External links:

Facility Management | Wentworth Institute of Technology

Facility management (Book, 1995) []

Facility Management Jobs, Salary Information and …

AM/FM/GIS External links:

AM/FM/GIS Applications for Stormwater Systems

http://AM/FM/GIS stands for Automated Mapping/Facilities Management and is a subset of GIS, which is associated with public utilities like gas, electric, water and telecommunications. The term AM/FM/GIS mostly refers to GIS software that allows utility users to digitize, manage and analyze their utility network data.

Activity Based Working External links:

Space to work | Activity Based Working

The Bold Collective | TNS | Activity Based Working – YouTube

Activity Based Working ( ABW ) | North America – Goodman

Activity relationship chart External links:

Activity Relationship Chart (ARC) – YouTube

British Institute of Facilities Management External links:

British Institute of Facilities Management – Google+

Building information modeling External links:

“Building Information Modeling and Historic Buildings: …

Building information modeling (eBook, 2014) …

Business continuity External links:

Business Continuity Plan |

Login – Business Continuity Office

Computerized maintenance management system External links:

CMMS | Computerized Maintenance Management System

Cost reduction External links:

Consolidated Concepts – Cost Reduction Specialists for …

Environmental stewardship External links:

Environmental Stewardship | The Hartford

Environmental Stewardship | Whole Foods Market

Ag Technology & Environmental Stewardship Foundation

Global Facility Management Association External links:

Global Facility Management Association (Global FM) – …

Human factor External links:

The Human Factor Can Make or Break Growth | Accenture

The Human Factor –

Human resources External links: | Human Resources | Jobs

UAB – Human Resources – Careers

Department of Human Resources Home – TN.Gov

Information and communications technology External links:

Information and Communications Technology master’s …

Interdisciplinary External links:

Home | Individualized & Interdisciplinary Studies Program

Home | Southwest Interdisciplinary Research Center

Interdisciplinary Studies at University of Central Florida

International Facility Management Association External links:

Home – International Facility Management Association

International Facility Management Association – Official …

International Organization for Standardization External links:

MDMC – International Organization for Standardization …

ISO – International Organization for Standardization

ISO – International Organization for Standardization

Interserve External links:

Interserve USA | Representing Christ among the Unseen 1/4

interserve Career Opportunities & Jobs |

Sign In – Interserve Perks at Work

Janitor External links:

The Janitor (2003) – IMDb

Janitor or Cleaner Job Description | Americas Job Exchange

Title Janitor Jobs, Employment |

National Diet Library External links:

National Diet Library | library, Tokyo, Japan |

Online Gallery | National Diet Library

National Diet Library law. (Book, 1961) []

Physical plant External links:

Home | Physical Plant

Physical Plant Department | The University of New Mexico

Physical Plant | Bethel College | Mishawaka Ind

Project management External links:

LearnSmart IT & Project Management Online Training …

Capital Planning & Project Management

Property management External links:

Fiduciary Real Estate Development Inc & Property Management

Franklin, WI Property Management

Title Property Management Jobs, Employment |

Real estate External links:

Title(s) – best way to hold real estate – best way to hold real estate.html

Real Estate Agents and Brokers – Stewart